PRIVATE POLICY
This privacy policy discloses the privacy practices for www.rnrcreative.co. This privacy policy applies solely to information collected by this website.
RNR Creative commits to support users in preserving the integrity of their data. This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
Last updated: December 2019
Data Protection Officer and Owner
As data protection officer and owner, please refer to:
RNR Creative / Lora Villanueva
Email: contact@rnrcreative.co for more info
Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name and email.
Log Data & Cookies
Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data").
This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze it.
Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.
Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
Read more about the cookies we use here.
Data Collection
Sources
Personal data and information is collected thanks to the following sources:
• Website database and hosting (SQUARESPACE)
• In-site data collection and Log data through website analytics monitoring, with no sensitive data;
• Google Analytics, with profiling data for audience analysis and anonymous User-ID (see guidelines)
• Contact forms, with information such as name, surname, email, website and city, voluntarily filled out with sensible data
• Social Media Widgets towards Facebook (info), Twitter (info), LinkedIn (info), Google+ (info), Pinterest (info), with sharing monitoring
• Cookies collection (see previous section)
• Facebook pixel monitoring through AD Manager (info)
• Mailchimp forms for newsletters, direct emails and email marketing
Collection Purposes
Data collection is meant to cover the following purposes:
• Profiling and audience analysis
• Website stats monitoring
• Contact with users upon their request
• Marketing and re-marketing goals
• Strategy optimization based on data
• Service providing upon user’s request
• Communication initiatives with direct email, newsletter campaigns, marketing promotion
Security
The security of your Personal Information is important to us. We strive to use commercially acceptable means to protect your Personal Information.
Specific security measures are observed to prevent any data loss, illegal uses and non-authorized access. Data security is provided by our hosting services. Data monitored through Google are preserved with double opt-in security.
Server access and security are monitored through internal and external performance services.
Newsletter Services
In order to provide newsletter services, RNR Creative uses Mailchimp services (Atlanta, Georgia – USA). Collected data are safely stored by Mailchimp’s native servers.
In compliance with Mailchimp’s privacy policy, data are not to be directly used or sold by Mailchimp to third parties. In order to maintain its service, Mailchimp is supported by authorized collaborators, who may have access to personal information, covered by Mailchimp privacy policy guarantee.
Compliance of GDPR Law
This page is written in compliance with the most recent norms regarding Privacy Policy, in particular with the EU General Data Protection Regulation (GDPR - 2016/679/UE).
Data management and safety is based either upon the user’s consent, or upon necessity in order to contact RNR Creative, establishing an active communication between the parts. Personal data can be used in order to develop an offer for a specific service request. The users can revoke their consent at any time, contacting RNR Creative references.
Third Parties and Confidentiality
RNR Creative doesn’t sell, nor it commercialise or transfer in any case personal data of its users to third parties.
However, RNR Creative can delegate part of its processes to trusted collaborators, in order to ensure the website and service functionality. Such collaborators may access databases or personal information, in coherence with their roles in the workflow.
RNR Creative could be compelled to present personal data references or registers upon request of the competent jurisdiction, in order to guarantee the users’ rights.
Where do we store your Data
Data is stored in secure storage files, thanks to repository and cloud technology. Databases undergo a periodic back-up to restore them in any case of failure.
Personal information is stored within the EU territory, with social media and Google services based in the US.
Deleting and changing personal data
Data Editing/Update
In any case, the user can request an update of their data, especially when wrong or inaccurate.
Data Limiting
Personal data can be deleted or edited from RNR Creative services at any time, upon the user’s request.
The user can require to limit data management in the following cases: the data is incorrectly registered; the data elaboration is not proper and requires a restriction; RNR Creative doesn’t need personal data anymore, but the user needs it to cover legal procedures.
Data Cancellation
The user can promptly require their data to be cancelled. RNR Creative will notify them and provide the cancellation, in the following cases:
• Personal data are no more necessary to cover the initial goals;
• Consent is revoked and there is no legal compliance to keep storage of specific data;
• The user opposes to data management for marketing goals;
• Personal information have been illegally obtained;
• Personal data must be cancelled upon law enforcement.
Data storage timeout
RNR Creative will store personal data up to 5 years.
Collaboration and User's rights
RNR Creative will cooperate with the user and legal authorities in order to comply with the law. It will also guarantee the users’ lawful rights, especially in the unlikely event of data breach or accidents putting at stake data security.
At any time, the user can request their detailed data stored by RNR Creative. These will be provided by a two-week timespan.
Changes to this Privacy Policy
This Privacy Policy is effective as of December 2019 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.
If you have any questions about this Privacy Policy, please contact us.